Medical Office Call Center Receptionist
The Spine and Sports Health Center The Spine and Sports Health Center Hoboken, NJ Hoboken, NJ Full-time Full-time From $17 an hour From $17 an hour 1 day ago 1 day ago 1 day ago We are looking for a Medical Office Call Center Receptionist to join our team! We are looking to add to our team someone with excellent communication and customer service skills.
If you are a dedicated and energetic professional, this is the place for you! Apply below and join team Today!
Responsibilities:
Answering Phones:
You'll be the first point of contact for patients calling the medical office.
You'll need to answer calls promptly, professionally, and with a friendly demeanor.
Scheduling Appointments:
Patients will call to schedule appointments, and you'll need to manage the appointment calendar efficiently.
This includes scheduling new appointments, rescheduling, and canceling appointments as necessary.
Verifying Insurance Information:
You may need to collect and verify insurance information from patients over the phone to ensure smooth billing processes.
Providing Information:
Patients often call with questions about the services offered, office hours, location, and directions.
You'll need to provide accurate information or direct them to the appropriate resource.
Handling Inquiries and Concerns:
Patients may have concerns or complaints that they need assistance with.
You'll need to listen empathetically, address their concerns, and escalate issues to management if necessary.
Maintaining Patient Records:
You might be responsible for updating patient records, including demographic information, insurance details, and appointment history.
Coordinating with Medical Staff:
You'll work closely with medical staff to ensure that patients are seen in a timely manner and that any urgent matters are appropriately prioritized.
Adhering to Privacy Regulations:
Patient confidentiality is crucial in a medical setting.
You'll need to ensure that you handle patient information in compliance with HIPAA regulations.
Assisting with Administrative Tasks:
This might include tasks like filing paperwork, organizing patient files, and managing office supplies.
Maintaining a Professional Demeanor:
Regardless of the situation, maintaining a calm and professional demeanor is essential in dealing with patients over the phone.
Qualifications:
Being organized, having excellent communication skills, and being able to multitask effectively are key qualities for success in this role.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Commuter assistance Employee assistance program Flexible spending account Health insurance Opportunities for advancement Paid sick time Paid time off Paid training Healthcare setting:
Outpatient Medical specialties:
Orthopedics Physical & Rehabilitation Medicine Schedule:
Monday to Friday
Experience:
Customer service:
2 years (Preferred) Call center:
2 years (Preferred) Ability to Relocate:
Hoboken, NJ 07030:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
If you are a dedicated and energetic professional, this is the place for you! Apply below and join team Today!
Responsibilities:
Answering Phones:
You'll be the first point of contact for patients calling the medical office.
You'll need to answer calls promptly, professionally, and with a friendly demeanor.
Scheduling Appointments:
Patients will call to schedule appointments, and you'll need to manage the appointment calendar efficiently.
This includes scheduling new appointments, rescheduling, and canceling appointments as necessary.
Verifying Insurance Information:
You may need to collect and verify insurance information from patients over the phone to ensure smooth billing processes.
Providing Information:
Patients often call with questions about the services offered, office hours, location, and directions.
You'll need to provide accurate information or direct them to the appropriate resource.
Handling Inquiries and Concerns:
Patients may have concerns or complaints that they need assistance with.
You'll need to listen empathetically, address their concerns, and escalate issues to management if necessary.
Maintaining Patient Records:
You might be responsible for updating patient records, including demographic information, insurance details, and appointment history.
Coordinating with Medical Staff:
You'll work closely with medical staff to ensure that patients are seen in a timely manner and that any urgent matters are appropriately prioritized.
Adhering to Privacy Regulations:
Patient confidentiality is crucial in a medical setting.
You'll need to ensure that you handle patient information in compliance with HIPAA regulations.
Assisting with Administrative Tasks:
This might include tasks like filing paperwork, organizing patient files, and managing office supplies.
Maintaining a Professional Demeanor:
Regardless of the situation, maintaining a calm and professional demeanor is essential in dealing with patients over the phone.
Qualifications:
Being organized, having excellent communication skills, and being able to multitask effectively are key qualities for success in this role.
Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Commuter assistance Employee assistance program Flexible spending account Health insurance Opportunities for advancement Paid sick time Paid time off Paid training Healthcare setting:
Outpatient Medical specialties:
Orthopedics Physical & Rehabilitation Medicine Schedule:
Monday to Friday
Experience:
Customer service:
2 years (Preferred) Call center:
2 years (Preferred) Ability to Relocate:
Hoboken, NJ 07030:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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