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Operations Engineer II - IT - GC - Hoboken

Company Name:
Marsh & McLennan Companies, Inc. (MMC)
Title: Operations Engineer II - IT - GC - Hoboken
Location: NJ-Hoboken
Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world's leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 50,000 employees worldwide and annual revenue of approximately $10 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.
Guy Carpenter is the world's premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations, delivering integrated solutions through its industry-leading analytics and advisory services, highly specialized product knowledge and trading relationships with reinsurance markets around the world. Headquartered in New York City, Guy Carpenter has more than 2,300 employees in more than 50 locations worldwide.
This position will work with the Application Support Group, Product Managers and BAU team to support the operations of GIS Applications and Infrastructure. This includes GIS data librarian functions, such as cataloging incoming data feeds, updating databases with the new data, etc.; GIS Operations functions, such as software updates, client onboarding, troubleshooting, and off-hours support coverage.
Responsibilities:
Incident Management
Ensure that the production incidents are acknowledged and resolved within SLA
Act as liaisons between business and other IT departments and suppliers
Actively follow up on the committed service levels with clients - e.g. quarterly reports, manage planned outages etc.
Problem Analysis and Closure
Understand the underlying domain and provide first level technical analysis
Independently analyze issues/data and draw sound conclusions
Work with other stakeholders in root cause analysis and identifying an appropriate solution; ensure that solution is implemented - make changes as necessary.
GIS Application Administration
Perform routine monitoring and application maintenance
Maintenance of licenses of software packages
Work with development and BAU teams for developing and deploying various GIS components
Perform deployments as required to PreProd, Production and DR Environments.
Documentation
Document and maintain the inventory of map data feeds
Compose highly technical original-content knowledgebase articles and Frequently Asked Questions (FAQs) documents that address system user questions on a broader basis than on individual incoming calls. Follow templates that provide for formatting and content layout sequencing instructions.
Review documentation written by others that describes implementation and operating procedures.
Provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about GIS applications, systems, and architecture.
Reporting
Periodic (typically annual) audit and reporting of GIS data feeds
Compile incident data, data used to monitor change management processes, and reporting data from systems and input into quarterly business event and utilization departmental reports.
Update and track documentation changes in electronic documentation repository.
Other Special Projects including but not limited to:
DR Testing
Go-Live Testing and Implementations
Write meeting minutes, business requirements, design narratives and systems and business procedures with due regard for clarity and level of detail.
Create technical diagrams and specifications to support system infrastructure designs
Interview systems development staff to gather information necessary to complete assigned tasks.
Bachelor's degree in computer science, IT or related field.
Experience
4 to 8 yrs in the following disciplines:
Supporting ESRI platform (or similar GIS software)
Maintaining map data
Using SQL queries in industry standard RDBMS platforms
Generally applicable change management procedures
Knowledge of ESRI (or similar GIS software)
Knowledge of FME (or similar spacial ETL tool)
Knowledge of spacial SQL - a huge plus
Operating knowledge of Windows Server, Linux or UNIX Operating Systems (all versions)
Operating knowledge of Microsoft SQL, Oracle DB, IBM Netezza (as required)
Knowledge of BI tools (e.g., MicroStrategy) - a huge plus
Knowledge of JavaScript as used by GIS software packages - a huge plus
Understanding of proper industry change management procedures required
Strong communication skills (written and oral)
Ability to understand technical issues
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: /. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us .
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet employers

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