Customer Support, Trade Services Support and QA Specialist

Company Name:
Adams Consulting Group, LLC
Global Software Vendor seeks Customer Support Engineer, Trade Services Support and QA Specialist for business support, product support, and quality assurance support, in a trade finance software environment.
Technical Capability
- Executes test cases and researches customer reported software issues, by entering input and checking output in test system by drilling down using inquiries, SQL queries, reports, logs, etc. to isolate and resolve issue or report defect details to technical team
- Proficiency in Microsoft Office products Word, Excel, Powerpoint, Project, and Webex
- Knows SQL for ad-hoc query to database
- Desirable - installation and modification to Websphere, Weblogic, SQL Server, Oracle
- Desirable - working knowledge of java, C or any object oriented programming languages (for scripting)
- Desirable - IT infrastructure (hardware, software, networks)Personal Characteristics
- Customer facing position, must have excellent interpersonal skills and oral/written English skills; Spanish desirable
- Enjoys problem solving by digging deep and exploring alternative solutions
- Enjoys defining technically and economically feasible solutions that satisfy customer needs and promote product marketability
- Positive attitude and team player
- Able to train users on product
- If needed, travel one week at a time, up to several times in a year
- Self-starter, self-motivated, works well independently with minimal supervision
- Working more than 40 hours per week is typical
Education and Experience
- Bachelor's degree required, in business, economics, accounting, computer science or related
- Trade services operations exposure, either as a specialist in a bank or as a vendor consulting into banks
- Experience with market products or in-house bank trade finance systems a huge plus

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